SIR30212 – Certificate III in Retail Operations

10 Apr SIR30212 – Certificate III in Retail Operations

This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Course Details

Entry Requirements & Pre-Requisites

undertake this qualification, individuals will have previous retail experience in roles, such as:

  • applying point-of-sale handling procedures
  • interacting with customers
  • operating retail technology
  • performing stock control procedures
  • applying safe work practices
  • communicating in the workplace
  • minimising theft

Examples of evidence of retail experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail operational experience.
  • Students must have sufficient literacy and language English skills and may be required to complete a Language, Literacy and Numeracy assessment prior to undertaking training to ensure they have the required skills to undertake training at this level
  • For online delivery you will require access to a computer, internet connection and email, appropriate software (Microsoft Word and Excel or similar) and range of commonly used business equipment (photocopier, faxes, binder, telephone, answering machine)
  • You may be required to access an actual workplace or simulated environment to under some assessment tasks depending on the elective units selected


There are no pre-requisite units for this qualification.
For additional information regarding the specific units listed please visit (Certificate III in Retail Operations) .

Unit Outline

You will be required to be competent in 14 units, consisting of 6 core unit and 8 elective units of competency as below.

  • a minimum of 5 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

All electives chosen must contribute to a valid, industry-supported vocational outcome.




Core units
SIRXCOM101Communicate in the workplace to support team and customer outcomes
SIRXIND101Work effectively in a customer service environment
SIRXSLS201Sell products and services
SIRXSLS303Build relationships with customers
SIRXWHS101Apply safe work practices
SIRXWHS302Maintain store safety
Elective units 
SIRXADM002ACoordinate retail office
Cleaning and Maintenance
SIRXCLM101Organise and maintain work areas
Client and Customer Service
SIRXCCS201Apply point-of-sale handling procedures
SIRXCCS202Interact with customers
SIRXCCS203Promote loyalty programs
SIRXCCS304Coordinate interaction with customers
SIRXCOM202Communicate with customers using technologies
Computer Operations and ICT Management
SIRXICT001AOperate retail technology
SIRXICT303Operate retail information technology systems
SIRXFIN003AProduce financial reports
SIRXFIN201Balance and secure point-of-sale terminal
Food Safety
SIRRFSA302Monitor food safety program
SIRXINV001APerform stock control procedures
SIRXINV002AMaintain and order stock
Management and Leadership
SIRXMGT001ACoordinate work teams
SIRXMGT002AMaintain employee relations
Marketing and Public Relations
SIRXMPR001AProfile a retail market
SIRXMER202Plan, create and maintain displays
SIRXMER303Coordinate merchandise presentation
SIRXMER304Present products
Product Knowledge
SIRRRPK006ARecommend liquor products
SIRRRPK007ARecommend and fit clothing or footwear products and services
SIRRRPK008ARecommend jewellery products and services
SIRRRPK009ARecommend toddler and baby products
SIRRRPK010ARecommend home and home improvement products and services
SIRRRPK011ARecommend books or newsagency services
SIRRRPK012ARecommend business and leisure products and services
SIRRRPK013AHire and sell video and DVD products and services
SIRRRPK214Recommend specialised products and services
SIRXRPK001ARecommend health and nutritional products and services
SIRXRPK002ARecommend hair, beauty and cosmetic products and services
Quality and Innovation
SIRXQUA001ADevelop innovative ideas at work
Retail Food
SITHFAB009AProvide responsible service of alcohol
Retail Post
SIRRPOS004AHandle customer interviews and applications
Risk Management and Security
SIRXRSK201Minimise loss
SIRWSLS301Build sales relationships
SIRWSLS302Process product and service data
SIRWSLS303Analyse and achieve sales targets
SIRWSLS304Build sales of branded products
SIRXSLS002AAdvise on products and services
SIRXSLS304Coordinate sales performance
Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

LLN & Computer Literacy – Help!

At Qualify Me we understand that not every person learns the same way or at the same pace. That’s why when you do this course with us, we will ensure that we identify and attend to any Language, Literacy or Numeracy short falls you may have. We will also look at your computer skills and literacy and ensure that you are at a level that is suited for the course, and if not, then we will dedicate additional time and effort to bring you up to speed. Before commencing any of our courses you are required to sit an LLN course and may be asked about your computer habits and required to complete some foundational computer skills. This is exercise will help us to identify any LLN or computer skill shortages you may have and make sure that we are able to help you to get up to speed.
Sometimes it’s hard to understand all these figures, so why not speak to a career advisor today! We are here to help you make the right decision on your study and career prospects!
All information for WORK WORK WORK sourced from:All information for WORK WORK WORK sourced from:
Sometimes it’s hard to understand all these figures, so why not speak to a career advisor today! We are here to help you make the right decision on your study and career prospects!

Sometimes it’s hard to understand all these figures, so why not speak to a career advisor today! We are here to help you make the right decision on your study and career prospects!

Career Outcomes

  • Sales Assistant
  • Senior Sales Assistant
  • Customer Service assistant
  • Point-of-sale Operator
  • Outside School Hours CoOrdinator

Study Pathways

Upon successful completion of this qualification you can undertake further study:

  • SIR30312 Certificate III in Retail Supervision
  • SIR30412 Certificate III in Business-to-Business Sales
  • SIR40212 Certificate IV in Retail Management
  • SIR50112 Diploma of Retail Management
  • SIR50212 Diploma of Visual Merchandising.

Can I apply?

This RPL and skills recognition program is available to those with local experience or local students that have completed partial studies in Australia. We also have programs to help migrants fast-track their qualifications providing they have relevant experience, qualifications and well aware of the Australian standards and requirements.


Australia Wide – Online

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