Terms & Conditions

  1. Introduction
    • This website is owned and operated by QM Corporation Pty Ltd trading as Qualify Me! (Qualify Me!). Throughout this website, the terms “we”, “us” and “our” refer to Qualify Me!.
    •  By visiting this website and/or purchasing our services, you engage our “Service” and agree to be bound by the following terms and conditions (“Terms”) including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
    • These Terms apply to all users of this website, including without limitation, users who are borrowers, vendors, customers, merchants, and/or contributors of content.
    • Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to these Terms, then you may not access the website or use our Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
    • Any new feature or tools which are added to the website shall also be subject to these Terms. You can review the most current version of these Terms at any time on this page.
    • We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
    • If you decide to engage our Service, you are acknowledging that you have read and agree to be bound the Terms as set out below.
  2. Our Service
    • Qualify Me! is an education facilitator and operates as a conduit between potential students/students and a partner Registered Training Organisation (RTO).
    • Although Qualify Me! is not a RTO, it may deliver nationally recognised training through partnerships with RTO’s in accordance with section 116 and 117 of the National Vocational Education and Training Regulator Act 2011. In the event this occurs, it is the partner RTO that issue a nationally recognised qualification and not Qualify Me!.
    • Qualify Me!, as an education facilitator, may provide a Service, or a variety of Services, to you in exchange for a specified Service Fee. Our Service to you may include, but are not limited to, any one or more of the following:
      • We may assist you to identify a suitable nationally recognised qualification offered by a partner RTO; or
      • We may assist you to enrol in a suitable nationally recognised qualification offered by a partner RTO; or
      • We may assist you to prepare and make an application to a partner RTO for Recognised Prior Learning (RPL).
    • To register to use any of our Services, you must first complete our ‘Online Application’ form and pay to us the specified Service Fee.
    • If you intend to apply for RPL, we recommended that you complete our ‘Free Skills Assessment’ via our website and contact us over the telephone to undergo an ‘Initial Skills Assessment’ prior to completing our ‘Online Application’ form and paying to us the specified Service Fee.
    • Once we receive your completed ‘Online Application’ form, and any supporting documentation/evidence that may be required, and you have paid to us the specified Service Fee, we will submit your application to the relevant partner RTO for their assessment.
  3.  Payment Policy
    •  The specified Service Fee is the fee payable by you to us in exchange for our Service.
    • You must pay the specified Service Fee to us in full before we will provide the Service to you.
    • We may, at our absolute discretion, agree to accept a deposit to commence providing our Service.
    • You may choose to pay the specified Service Fee using any one of the following payment methods:
      • Direct Debit
      • Credit Card
      • Electronic Funds Transfer
    • If you choose to pay the specified Service Fee by way of Direct Debit, you agree that:
      •  Once the direct debit arrangement has been established, it cannot be varied or stopped thereafter in circumstances where we are continuing to provide our Service to you.
      • You are responsible to pay any third party costs and expenses relating to the direct debit arrangement, including but not limited to establishment and processing fees, which may vary from time to time.
      • It is your responsibility to ensure that you have sufficient funds available to meet your payment obligations under the direct debit arrangement.
      • Any fees incurred by Qualify Me! due to your failure to have sufficient funds available to meet your payment obligations under the direct debit arrangement will be passed on to you.
      • Qualify Me! may, at our absolute discretion, agree to vary or stop a direct debit arrangement. Where Quality Me! agree to vary or stop a direct debit arrangement, a fee of $150.00 will apply and is payable by you.
    • Qualify Me! reserves the right to report any outstanding debts to any relevant credit reporting bodies in accordance with applicable law.
  4. Refund Policy
    • You are entitled to receive a full refund of the specified Service Fee or any deposit amount paid if:
      • Our partner RTO refuses your application for enrolment; or
      • Our partner RTO is unable to deliver the course to which your application for enrolment relates; or
      • You are otherwise entitled to a refund in accordance with the Australian Consumer Law.
    • You are not entitled to receive a refund of the specified Service Fee or any deposit amount paid if:
      •  You change your mind or no longer require our Service; or
      • You fail to provide the supporting documentation/evidence required by a partner RTO within the timeframe specified; or
      • You are unable to provide the supporting documentation/evidence required by a partner RTO within the timeframe specified providing that prior to paying the specified Service Fee or any deposit amount to us, we informed you in writing of the supporting documentation/evidence requirements; or
      • You refuse to undertake gap training required by a partner RTO providing that prior to paying the specified Service Fee or any deposit amount to us, we informed you in writing that you may be required to undertake gap training and of the additional costs involved; or
      • You provide false or fraudulent documentation/evidence in support of your application.
    • We may, at our absolute discretion, choose to issue a full or partial refund in circumstances other than those outlined above.
    • You must submit your request for a refund in writing to us by emailing refunds@qualifyme.edu.au. We will inform you of the outcome of your refund
      request within 21 days of receiving your refund request via email.
    • If your refund request is approved, your refund will be paid to you within 7 days of the refund being approved. Your refund will be paid to you using the same method you used to pay us and will not include reimbursement for any transfer, bank or merchant fees incurred by you at the time you made the original payment.
  5. Timeframes
    •  If applying for RPL, you must provide the supporting documentation/evidence required by a partner RTO to us within 6 weeks of completing our ‘Online Application’ form.
    • If you require more time to provide the supporting documentation/evidence required by a partner RTO to us, you can request an extension by emailing compliance@qualifyme.edu.au. All extension requests must be submitted in writing and will be assessed on a case by case basis. We will respond to your extension request within 7 days of receiving your extension request via email.
    • An application for RPL will usually be assessed by a partner RTO within 4 weeks of us providing them with your completed ‘Online Application’ form and your supporting documentation/evidence. This timeframe is subject to change without notice.
    • If you require your qualification urgently, you can request that your RPL application be assessed on an urgent basis by emailing your Qualify Me! Case Manager directly. Your RPL application cannot be assessed urgently until your Qualify Me! Case Manager confirms that the supporting documentation/evidence you have provided is sufficient and complete and that you have paid the Service Fee in full.
  6. Regulatory Reforms etc.
    • From time to time, as a result of regulatory reforms and changes to course or licensing requirements, a partner RTO may be required make changes to the training products, qualifications, skill sets, units of competency or accredited short courses or modules they offer and any applicable RPL documentation/evidence requirements. In these circumstances, clauses 1.26 and 1.27 of the Standards for Registered Training Organisations (RTO’s) 2015 will apply and Qualify Me! and the partner RTO will take all necessary and reasonable steps inform you of the changes and any applicable transition timeframes and provide you with detailed instructions on what you must do next.
    • Where you fail to follow the instructions given to you by Qualify Me! and/or the partner RTO within the applicable transition timeframe, your enrolment in the course will cease and you will not be entitled to a refund the Service Fee paid.
  7. Additional Costs
    • Upon successful completion of your nationally recognised qualification, your certificate will be issued to you in soft copy by email to your nominated email address. However, you can choose to have your certificate issued to you in hard copy and mailed to your nominated postal address as per the following:
      • By Regular Post at no additional charge; or
      • By Registered or Express Post at an additional charge of $10.00.
    • If you are scheduled to attend an appointment for a ‘Skills Assessment’ with an Assessor and you fail to attend the appointment without notifying your Qualify Me! Case Manager 48 hours prior to your appointment, you will be charged a fee of $440.00 to reschedule the appointment.
  8. Complaints and Appeals
    • To appeal a decision made by Qualify Me! and/or a partner RTO, you must submit your appeal in writing to Qualify Me! by emailing complaints@qualifyme.edu.au within 28 days of the date you were informed of the original decision. We will endeavour to respond to your appeal within 30 days of receiving your appeal via email. This timeframe is subject to change without notice.
    • If you have a complaint about our Service or the service provided to you by a partner RTO, you must submit your complaint in writing to Qualify Me! by emailing complaints@qualifyme.edu.au. We will endeavour to respond to your complaint within 30 days of receiving your complaint via email. This timeframe is subject to change without notice.
    • If you have a compliance concern relating to Qualify Me! or a partner RTO, please bring it to our attention immediately by emailing compliance@qualifyme.edu.au. We take compliance very seriously and is committed to addressing all compliance concerns in a timely manner and considering all compliance concerns as part of our continuous improvement.
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