QM Blog

The following information is general in nature. Please consult with a financial professional before making any important investment decisions.  While securing your finances remains an important consideration, there’s a different element of your future that’s come into the fray: ethical interests. No longer are we only interested in strong returns and attractive bank balances, we …

Best Ethical & Responsible Investments: Should You Do it? Read More »

While showcasing your new business and establishing a point of difference in the market is crucial, if your customer isn’t willing to fork out the cost of your service, your business is invaluable. After all, that’s what can separate you apart from other competition, especially in a congested market.  When it comes to delivering a …

Fixed Price Or Cost Plus Pricing – Which Is Better? Read More »

We often talk about how we can improve business: fine-tune our customer service and become more efficient with our processes. But when things are going well and you’re in demand, it can pose a different problem: stretching yourself thin. It’s hard to say no, isn’t it? Whether you have a returning customer or you’re keen …

Tradies: How To Say No Read More »

While having sharp skills and first-rate customer service can put you in a good stead for a successful career, without building a dedicated team and surrounding yourself with the right people, you might find yourself missing out on the opportunity to grow your business.  But creating a strong work environment isn’t as simple as merely …

Leadership: What Makes A Good Leader Read More »

While having a great product may seem like a fail safe for hitting sales and growing your customer base, without learning the psychology of your target audience, you run the risk of not converting leads. As Small Fish business coach Jon Dale explains, “for many tradies and builders, your sales process is not much more …

Tradie Business: Understanding Customer’s Buying Cycle Read More »

Studying a Diploma of Business Administration (BSB50415) can greatly further your career prospects in the business services sector, a field that forecasts significant future growth in employment opportunities. Whether you’re already working as an office or administration manager and want to have your experience recognised, or you’re looking to enter the workforce with practical skills …

Your guide to studying a Diploma of Business Administration Read More »

You’ve just launched a new business and the first six months have seen you go from strength to strength. But with any growing company, as you start to scale, infrastructure becomes more and more important.  Systemising your business is vital to longevity and minimising costs as you expand. It’s important to put effective processes in …

What Is A System? Procedures For Your Business Read More »

While word of mouth is often seen as the secret to growing referrals and first-rate service might lead to recurring customers, unless you’re able to effectively market yourself to fend off competition, chances are you’ll struggle to grow. Even with exceptional customer service and strong systems in place, with no branding, your business will find …

Branding: Marketing Your Business Read More »

Taking the leap from part-time side hustle to full time business owner can certainly seem daunting. After all, for many, that includes throwing away the security blanket of a weekly wage and other perks. But with the right investment, any new venture has the potential to thrive.  When you do finally take that plunge, it’s …

Invest Now, Be Rewarded Later Read More »

While being great at your craft and delivering results might seem like a one-way ticket to success, ensuring a pleasant exchange with your clients is equally as valuable.  For many customers, offering a glowing review after you have completed the service, means more than simply getting the job done. Good service is about ensuring the …

Great Customer Service Leads To Returning Customers Read More »